Terms of service
Overview
This website is operated by VELPUR®. Throughout the site, the terms “we”, “us”, and “our” refer to VELPUR®.
VELPUR® offers this website, including all information, tools, products, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service, including any additional terms, conditions, and policies referenced herein or available by hyperlink.
These Terms of Service apply to all users of the website, including without limitation browsers, customers, merchants, vendors, and contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use our services.
Any new features, products, or tools added to the current store shall also be subject to these Terms of Service.
We reserve the right to update, change, or replace any part of these Terms of Service by posting updates or changes on our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website after any changes are posted constitutes acceptance of those changes.
Our store may be hosted on Shopify Inc. Shopify provides us with the online e-commerce platform that allows us to sell our products and services to you.
Section 1 — Online Store Terms
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you are the age of majority and have given us consent to allow any of your minor dependents to use this website.
You may not use our products for any illegal or unauthorized purpose.
You may not use our website or products in a way that violates any laws in your jurisdiction, including but not limited to intellectual property, consumer protection, privacy, customs, import, export, or copyright laws.
You must not transmit any viruses, worms, malware, or any code of a destructive nature.
A breach or violation of these Terms may result in immediate termination of your access to our services.
Section 2 — General Conditions
We reserve the right to refuse service to anyone for any reason at any time, where permitted by law.
You understand that your content, excluding credit card information, may be transferred unencrypted and may involve transmissions over various networks, as well as changes to conform and adapt to technical requirements of connecting networks or devices.
Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the website, service, product content, product images, product descriptions, or access to the service without our express written permission.
The headings used in this agreement are included for convenience only and do not limit or otherwise affect these Terms.
Section 3 — Accuracy, Completeness, and Timeliness of Information
We do our best to provide accurate and updated information on our website. However, we are not responsible if information made available on this website is not accurate, complete, or current.
The material on this website is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting more accurate, complete, or timely sources of information.
Any reliance on the material on this website is at your own risk.
This website may contain historical information. Historical information is not current and is provided for reference only.
We reserve the right to modify the contents of this website at any time, but we have no obligation to update any information unless required by law.
You agree that it is your responsibility to monitor changes to our website.
Section 4 — Modifications to the Service and Prices
Prices for our products are subject to change without notice.
We reserve the right at any time to modify, suspend, or discontinue the website, service, product availability, product design, product descriptions, or any part of the website without notice.
We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuation of the service, where permitted by law.
Section 5 — Products and Services
VELPUR® sells watch straps, strap accessories, replacement parts, and related products designed to customize, upgrade, or improve compatible watches.
Certain products may be available exclusively online through our website. These products may have limited quantities and are subject to return or exchange only according to our Return & Refund Policy.
We have made every effort to display as accurately as possible the colors, materials, dimensions, shapes, finishes, and images of our products. However, we cannot guarantee that your device or monitor will display colors accurately.
Product images may be for illustration purposes. Small differences in color, texture, finish, stitching, fit, or appearance may occur due to lighting, screen settings, material batches, production methods, or product updates.
We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction.
We may exercise this right on a case-by-case basis.
We reserve the right to limit the quantities of any products that we offer.
All product descriptions, prices, shipping times, availability, and promotions are subject to change at any time without notice.
We reserve the right to discontinue any product at any time.
Any offer for any product or service made on this website is void where prohibited.
We do not guarantee that the quality of any product, service, information, or other material purchased or obtained by you will meet your personal expectations, unless required by applicable consumer protection laws.
Section 6 — Product Compatibility and Installation
Some VELPUR® products are designed for specific watch models, watch shapes, strap systems, or accessory configurations.
You are responsible for checking product descriptions, compatibility information, dimensions, photos, and specifications before placing an order.
If you are unsure whether a product is compatible with your watch, you should contact us before purchasing at:
We are not responsible for damage caused by incorrect installation, forced fitting, misuse, modification, improper handling, or use with an incompatible watch model.
Installation should be done carefully. If you are not confident installing the product yourself, we recommend seeking help from a qualified professional.
Section 7 — Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us.
We may, in our sole discretion, limit or cancel quantities purchased per person, per household, per account, per payment method, or per order.
These restrictions may include orders placed by or under the same customer account, same credit card, same billing address, or same shipping address.
If we make a change to or cancel an order, we may attempt to notify you using the email address, billing address, shipping address, or phone number provided at the time the order was placed.
We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, distributors, bots, or unauthorized commercial buyers.
You agree to provide current, complete, and accurate purchase and account information for all purchases made through our store.
You agree to promptly update your account and other information, including your email address, shipping address, billing address, payment details, and contact information, so that we can complete your transactions and contact you when needed.
For more details, please review our Return & Refund Policy and Shipping & Delivery Policy.
Section 8 — Shipping and Delivery
Shipping and delivery are governed by our Shipping & Delivery Policy.
We process and ship orders according to the information provided at checkout and in our Shipping & Delivery Policy.
Delivery times are estimates and may vary depending on destination, carrier delays, customs processing, public holidays, weather conditions, high demand, incorrect address details, or other circumstances outside our control.
Customers are responsible for providing accurate and complete shipping information.
We are not responsible for delivery issues caused by incorrect, incomplete, or outdated shipping information provided by the customer.
For international orders, customers may be responsible for customs duties, import taxes, VAT, brokerage fees, handling fees, or other charges required by their country.
Section 9 — Returns, Refunds, and Exchanges
Returns, refunds, and exchanges are governed by our Return & Refund Policy.
You must request a return within the applicable return period stated in our Return & Refund Policy.
Returned products must meet the return conditions stated in that policy.
Because watch straps and accessories are wearable products, returned items must be unused, unworn, clean, undamaged, and returned with original packaging, tags, accessories, and proof of purchase, unless the return is due to a defect or another legal right applies.
We reserve the right to refuse returns that do not comply with our Return & Refund Policy, where permitted by law.
Section 10 — Optional Tools
We may provide you with access to third-party tools over which we neither monitor nor have control.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without warranties, representations, or conditions of any kind and without endorsement.
We shall have no liability arising from or relating to your use of optional third-party tools.
Any use of optional third-party tools offered through the website is entirely at your own risk and discretion.
You should ensure that you understand and agree to the terms provided by the relevant third-party provider.
We may also offer new services, features, or tools through the website in the future. Such new features or services shall also be subject to these Terms of Service.
Section 11 — Third-Party Links
Certain content, products, services, or tools available through our website may include materials from third parties.
Third-party links on this website may direct you to third-party websites that are not affiliated with us.
We are not responsible for examining or evaluating the content, accuracy, policies, security, or practices of third-party websites.
We do not warrant and will not have liability or responsibility for third-party materials, websites, products, services, or transactions.
Please review third-party policies and practices carefully before engaging in any transaction.
Complaints, claims, concerns, or questions regarding third-party products or services should be directed to the third party.
Section 12 — User Comments, Feedback, and Submissions
If you send us comments, feedback, ideas, suggestions, product reviews, photos, videos, proposals, plans, or other materials, whether online, by email, by social media, by postal mail, or otherwise, you agree that we may use such content where permitted by law and in accordance with our Privacy Policy.
You agree that your submissions will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights.
You also agree that your submissions will not contain unlawful, abusive, defamatory, obscene, misleading, harmful, or malicious material.
You may not use a false email address, pretend to be someone else, or otherwise mislead us or third parties as to the origin of any submission.
You are solely responsible for any comments or submissions you make and their accuracy.
We reserve the right to monitor, edit, or remove content that we determine to be unlawful, offensive, threatening, defamatory, obscene, misleading, or otherwise objectionable.
Section 13 — Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, store, share, and protect your personal information.
Section 14 — Errors, Inaccuracies, and Omissions
Occasionally, there may be information on our website or service that contains typographical errors, inaccuracies, or omissions.
These may relate to product descriptions, colors, images, dimensions, compatibility, pricing, promotions, offers, shipping charges, transit times, stock availability, or product details.
We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information on the website is inaccurate at any time without prior notice, including after you have submitted your order.
We undertake no obligation to update, amend, or clarify information on the website except as required by law.
No specified update or refresh date on the website should be taken to indicate that all information has been modified or updated.
Section 15 — Prohibited Uses
In addition to other prohibitions stated in these Terms of Service, you are prohibited from using the website, service, or content:
For any unlawful purpose.
To solicit others to perform or participate in unlawful acts.
To violate any international, federal, state, provincial, or local laws or regulations.
To infringe upon or violate our intellectual property rights or the intellectual property rights of others.
To harass, abuse, insult, harm, defame, slander, intimidate, or discriminate.
To submit false or misleading information.
To upload or transmit viruses, malware, or malicious code.
To collect or track the personal information of others.
To spam, phish, pharm, pretext, spider, crawl, scrape, or use automated data extraction.
For any obscene or immoral purpose.
To interfere with or bypass the security features of the website or service.
To resell our products in an unauthorized way.
To copy, reproduce, or misuse our product images, branding, designs, descriptions, or website content without permission.
We reserve the right to terminate your use of the service or website for violating any prohibited uses.
Section 16 — Intellectual Property
All content on this website, including text, images, product photos, videos, logos, graphics, icons, designs, product descriptions, branding, layout, and other materials, is owned by or licensed to VELPUR®, unless otherwise stated.
You may not copy, reproduce, modify, distribute, sell, exploit, or use any content from our website without our prior written permission.
The VELPUR® name, logo, branding, product presentation, and website content may not be used without permission.
Any unauthorized use of our intellectual property may result in legal action.
Section 17 — Disclaimer of Warranties and Limitation of Liability
We do not guarantee, represent, or warrant that your use of our website or service will be uninterrupted, timely, secure, or error-free.
We do not warrant that the results obtained from using the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods or cancel the service at any time, without notice.
Your use of the website and service is at your sole risk.
The service and all products delivered through the service are, except as expressly stated by us or required by law, provided “as is” and “as available” without warranties or conditions of any kind, either express or implied.
To the maximum extent permitted by law, VELPUR®, our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, or licensors shall not be liable for any injury, loss, claim, or direct, indirect, incidental, punitive, special, or consequential damages of any kind.
This includes, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, product misuse, installation damage, compatibility issues caused by incorrect customer selection, or any similar damages arising from your use of the service or products.
Nothing in these Terms limits any liability that cannot be excluded under applicable law.
Because some jurisdictions do not allow the exclusion or limitation of certain damages, our liability in such jurisdictions shall be limited to the maximum extent permitted by law.
Section 18 — Indemnification
You agree to indemnify, defend, and hold harmless VELPUR®, including our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees, from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms of Service, your violation of any law, your misuse of our products, or your violation of the rights of a third party.
Section 19 — Severability
If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall still be enforceable to the fullest extent permitted by applicable law.
The unenforceable portion shall be deemed severed from these Terms of Service.
This determination shall not affect the validity and enforceability of any remaining provisions.
Section 20 — Termination
The obligations and liabilities of the parties incurred before the termination date shall survive termination of this agreement.
These Terms of Service are effective unless and until terminated by either you or us.
You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our services or by ceasing to use our website.
If, in our sole judgment, you fail or we suspect that you have failed to comply with any term or provision of these Terms of Service, we may terminate this agreement at any time without notice.
You will remain liable for all amounts due up to and including the date of termination.
We may also deny you access to our services or any part of them.
Section 21 — Entire Agreement
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service, together with any policies or operating rules posted by us on this website, constitute the entire agreement and understanding between you and us.
They govern your use of the service and supersede any prior or contemporaneous agreements, communications, or proposals, whether oral or written.
Any ambiguities in the interpretation of these Terms shall not be interpreted against the drafting party.
Section 22 — Governing Law
These Terms of Service and any separate agreements through which we provide services or products to you shall be governed by and interpreted in accordance with the laws of the United Kingdom, unless mandatory consumer protection laws in your country provide otherwise.
Nothing in these Terms limits any mandatory consumer rights you may have under the laws of your country of residence.
Section 23 — Changes to Terms of Service
You can review the most current version of the Terms of Service on this page at any time.
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes on our website.
It is your responsibility to check our website periodically for changes.
Your continued use of or access to our website or service following the posting of any changes constitutes acceptance of those changes.
Section 24 — Contact Information
Questions about these Terms of Service should be sent to us at: